Refund Now

Privacy Policy

Effective date: January 21, 2026

This Privacy Policy explains how REFUND 43 LLC ("Refund Rocket", "we", "us", or "our") collects, uses, discloses, and protects information when you use refundrocket.co and related services (the "Service").

1) Who we are

Company: REFUND 43 LLC
Address: 251 LITTLE FALLS DRIVE, WILMINGTON, DE 19808
Contact: info@refundrocket.co

2) What information we collect

We collect information you provide directly, information collected automatically when you use the Service, and information from third parties you authorize.

2.1 Information you provide

  • Account and contact information: name, email address, phone number, and login credentials if you create an account.
  • Tax return intake information: filing status, taxpayer/spouse/dependent details (including SSN and date of birth), address, income form details (e.g., W‑2, 1099‑INT, 1099‑DIV, 1099‑R), prior-year information (including prior-year AGI), Identity Protection PIN (IP PIN), and related data needed to prepare and e‑file a federal return.
  • Banking information: routing and account numbers you provide for direct deposit.
  • Documents and uploads: images or PDFs of tax forms and other documents you upload.
  • Communications: messages you send us (support requests, feedback).

2.2 Information collected automatically

  • Device and usage data: IP address, browser type, pages viewed, timestamps, and related diagnostics.
  • Cookies and similar technologies: used to keep you signed in, maintain session state, and improve performance.

2.3 Information from third parties

  • Document recognition/OCR providers: if you upload documents, we may send those documents to a recognition provider to extract data and prefill fields. We currently use third-party recognition services to process W‑2 and certain 1099 forms.
  • Analytics/advertising partners: we may use measurement tools (such as conversion tracking) to understand site usage.

3) How we use information

We use information for the following purposes:

  • Provide, operate, and maintain the Service.
  • Prepare your federal tax return and e‑file it with the IRS when you authorize us to do so.
  • Verify your identity, prevent fraud, and protect the security of the Service.
  • Process and store your document uploads, and prefill your data using recognition/OCR.
  • Communicate with you about your return, account, and support requests.
  • Comply with legal obligations and enforce our Terms of Service.
  • Analyze usage and improve product performance and user experience.

4) How we share information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: with vendors who help us operate the Service (e.g., hosting, document storage, background processing, OCR/document recognition, email delivery, and analytics). They may access information only to perform services for us and are required to protect it.
  • E‑filing and tax preparation: with the IRS and any parties necessary to submit your federal return when you direct and authorize us to do so.
  • Legal and compliance: if required to do so by law or in response to valid legal process, or to protect rights, safety, and security.
  • Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

5) Sensitive information and security

Tax data is extremely sensitive. We use administrative, technical, and physical safeguards designed to protect your information. This includes encrypting certain sensitive fields and avoiding logging of highly sensitive values (such as SSNs, dates of birth, bank account numbers, IP PINs, and prior-year AGI).

No method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for using the Service only on trusted devices.

6) Data retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Because tax preparation and e‑filing may involve legal retention requirements, we may retain certain records for longer periods as required or permitted by law.

7) Your choices and rights

Depending on where you live, you may have rights relating to your personal information (such as access, correction, deletion, or portability). You can request help at info@refundrocket.co. We may need to verify your identity before responding.

8) Cookies and analytics

We use cookies and similar technologies to support core site functionality (such as keeping you signed in) and to understand how the Service is used. Your browser may allow you to control cookies. If you disable certain cookies, parts of the Service may not function properly.

9) Children’s privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13 outside of dependent information that an adult taxpayer provides for tax filing purposes.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above. Your continued use of the Service after an update means you accept the updated Privacy Policy.

11) Contact us

If you have questions about this Privacy Policy or our privacy practices, contact:

REFUND 43 LLC
251 LITTLE FALLS DRIVE
WILMINGTON, DE 19808
info@refundrocket.co

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