Frequently Asked Questions

Yes! Federal filing is completely free this season. We prepare and file your return through our partnership with FreeTaxUSA. No hidden fees, no upsells.

We collect your information and documents in a simple step-by-step flow, help prepare your federal return, and electronically file (e‑file) your return with the IRS when you authorize us.

Not right now. This service focuses on federal returns only. State return support may be added in the future.

We currently support:

• W-2 wages and salaries
• 1099-INT (interest income)
• 1099-DIV (dividend income)
• 1099-R (retirement distributions)

The following are currently out of scope:

• Self-employment income (Schedule C)
• Stock/crypto sales (1099-B, 1099-DA)
• Marketplace health insurance (1095-A)
• Rental income (Schedule E)
• K-1 income

If you hit a blocker in the flow, we'll let you know and you can contact us for help.

Yes! You can upload a PDF or photo of your W-2s and 1099s. Our AI reads the document and pre-fills the form fields for you. You can always review and edit before submitting.

We accept PDF files and common image formats (JPG, PNG). For best results, make sure your document is clear and all text is readable.

We take security seriously. Your data is protected with:

• 256-bit SSL encryption for all data in transit
• Encryption at rest for sensitive fields (SSN, bank info)
• No logging of personally identifiable information

For details, read our Privacy Policy.

No. We never sell your personal information. Your data is used only to prepare and file your tax return.

After you complete the intake flow, you'll review all your information. When you authorize submission, we prepare and e-file your federal return to the IRS on your behalf.

Most refunds arrive within 21 days when you e-file and choose direct deposit. Paper checks take longer. You can track your refund status using the IRS "Where's My Refund?" tool at irs.gov/refunds.

Email us at info@refundrocket.co. We typically respond within 1 business day.